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| QUALITY POLICY for Commercial Window Cleaners |
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Purple Rhino Window Cleaning provides as well as window cleaning in London, general commercial cleaning, specialist cleaning and window cleaning services. We also provide ancillary and customer specific services.
We are committed to ensure compliance with all relevant Statutory Provisions and Approved Codes of Practice we will also conduct our business within the framework of a quality management system that meets the requirements of BS EN ISO 9001: 2000.
The proprietor has ultimate responsibility for all quality matters. He is responsible for ensuring that our quality management system is established, maintained, sets business objectives, meets all stakeholder requirements and ultimately leads to continual improvement of the business.
Our quality management system is based upon the following principles:
We listen to our customers, develop an individual service based on their needs and seek to exceed their expectations of us, along with those of our other stakeholders.
We establish our vision for the company and clearly communicate it to our stakeholders. Our leadership style, through all levels of management, will be in accordance with our values.
Our people are encouraged to act in accordance with our values. We involve them in our development, value their knowledge and experience, recognise their contribution and provide an environment in which they can attain their full potential.
We develop strategic alliances with our suppliers and work with them to deliver mutually beneficial improvements in performance.
We take a process approach to the way we work and view our business as a system of interconnected processes that combine to deliver our business objectives.
We continually improve our businessby establishing an environment that encourages increased efficiency and effectiveness in our products, services and business processes. | |
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